Thiruvananthapuram International Airport has achieved Level 3 accreditation for customer experience from Airports Council International (ACI), an upgrade from its previous Level 2 status. This multilevel program recognizes airports for excellence in customer experience management, based on factors including airport culture, governance, operational improvement, and customer strategy. The airport has implemented various initiatives, such as enhanced retail and food options, and technology like Digi Yatra and e-gates, to improve passenger processing and overall experience.