Actor Emraan Hashmi praised the customs department for their crucial role in safeguarding the country's economy and security. He highlighted their extensive research, tracking of travel history, and intricate systems used to nab smugglers and prevent illicit activities. Hashmi emphasized that their work, often unacknowledged, involves constant vigilance at the 'edge of chaos' to protect the local market from economic damage and national security from threats like drugs and terrorism.