Small and mid-sized businesses (SMEs) often underestimate hidden inefficiencies and costs impacting productivity, especially in hybrid work environments. These issues, such as pending approvals and delayed inputs, accumulate due to unstructured workflows and expanding tool stacks. Workforce Intelligence platforms like Time Champ aim to provide leaders with visibility into work processes, helping them understand the flow and identify bottlenecks rather than assuming hard work equates to optimal outcomes. The goal is to offer clarity and context to improve efficiency.