Majority of Corporate Bank Clients Plan to Engage Non-Bank Financial Institutions: Report

A Capgemini Research Institute report reveals that 85% of corporate and investment bank (CIB) clients plan to work with non-bank financial institutions within the next year, seeking faster, more transparent, and responsive services. Clients expect real-time responsiveness, personalized engagement, and innovative solutions, but only 23% feel CIBs currently meet these needs. Challenges include limited integration with ERP systems, lack of personalization, and insufficient analytics. CIB executives report innovation efforts often fail to improve revenue or reduce costs, with significant IT budgets tied to legacy systems and high compliance costs constraining transformation.