IndiGo Faces Criticism Over Flight Delays and Passenger Service Issues in India

Tamil Nadu Minister TRB Rajaa criticized IndiGo for significant delays and poor passenger treatment on a Chennai-Tiruchirappalli flight, highlighting inadequate communication and prolonged waiting times. Separately, a passenger from Delhi reported IndiGo's refusal to re-accommodate after a flight cancellation, initially offering only refunds, causing inconvenience. IndiGo acknowledged operational challenges but faced scrutiny over its customer service and handling of delays and cancellations, prompting discussions on airline accountability and passenger rights.