Customers Report Zomato Delivery Issues and Automated Support Responses
A Kolkata man alleged that a Zomato delivery partner marked his food order as delivered but took the food for himself, as shown in CCTV footage. The customer submitted video evidence and requested a refund and investigation. Another customer reported similar issues with unresponsive Zomato support, receiving automated replies even after submitting a fake emergency complaint. The incidents have raised concerns about delivery verification and customer service on the platform.
First-hand measurement across 2 sources
We measured how 2 outlets covered this story. Coverage leans balanced overall (Left 0%, Centre 100%, Right 0%). Overall sentiment is negative (30/100). Lens Score 32/100 — low public interest.
Outlets analysed (first-hand measurement by TBN's Bias Engine):
- news18— balanced framing, neutral sentiment
- news18— balanced framing, negative sentiment
AI Analysis
The articles primarily focus on consumer experiences with Zomato's delivery and support services without political framing. The coverage centers on customer complaints and company responses, reflecting consumer advocacy perspectives rather than political viewpoints. Both articles highlight operational challenges and user dissatisfaction without aligning with any political ideology.
The overall sentiment in the articles is negative, emphasizing customer frustration with delivery mishandling and inadequate support. The tone reflects dissatisfaction and concern over service reliability and responsiveness, with calls for improved verification and stricter action against delivery misconduct.
How 2 sources covered this story
Each source's own headline, political lean, and sentiment — so you can see framing differences at a glance.