Hiver Launches Agentic Omnichannel Platform for Complex Customer Support
Hiver has launched Hiver Omni, an agentic omnichannel customer service platform designed for complex support teams. Unlike traditional helpdesks focused on ticket closure, Hiver Omni integrates conversations across email, chat, Slack, voice, and WhatsApp into a unified system. Its AI Agents can investigate issues, retrieve information, update systems, and escalate cases requiring human judgment. This platform aims to enhance collaboration and resolution efficiency, building on over a decade of experience in customer support technology.
First-hand measurement across 2 sources
We measured how 2 outlets covered this story. No outlet gave this story a measurable political slant — there is no left–right reading to report. Overall sentiment is positive (78/100). Lens Score 33/100.
Outlets measured: businessstandard, thetribune. See how each one headlined and framed the same story in the source comparison below.
AI Analysis
Sentiment was consistent across outlets (78–78/100), indicating broadly factual reporting rather than editorialising.
Coverage timeline
thetribune broke this story on 24 Sept, 07:22 am. Other outlets followed.