Mumbai Consumer Commission Orders Amazon to Refund Defective TV Buyer and Pay Compensation

A Mumbai district consumer commission ruled that Amazon Seller Services Private Limited must refund a customer for a defective LED TV and pay Rs 15,000 in compensation. The commission rejected Amazon's claim of being a mere intermediary, stating that online marketplaces are responsible for product quality and consumer grievances since buyers rely on the platform's credibility. The case involved a 2018 purchase where Amazon failed to resolve complaints, leading to the finding of deficiency in service under the Consumer Protection Act, 2019.