Zomato founder Deepinder Goyal addressed concerns regarding gig workers, assuring that each worker has two insurance policies and that drivers are not penalized for late deliveries. He described the role as a 'gig' with a 65% annual attrition rate, not a permanent job, open to anyone with a valid license and background check. Goyal also stated that delivery times can be less than 10 minutes, acknowledging that issues can arise.