Flipkart, Amazon Lead E-Commerce Platforms with Most Consumer Complaints in 2025
In 2025, Flipkart, Amazon, and Meesho were among the top e-commerce platforms receiving the highest number of consumer complaints on the National Consumer Helpline (NCH), with Flipkart leading at 1.33 lakh complaints. Other notable platforms included Myntra, Netmeds, and Nykaa. The Central Consumer Protection Authority imposed penalties totaling about Rs 1.12 crore on 47 platforms. The NCH facilitated over Rs 91 crore in consumer refunds, mainly related to e-commerce grievances, with non-delivery of products being the most common complaint category.
First-hand measurement across 3 sources
We measured how 3 outlets covered this story. No outlet gave this story a measurable political slant — there is no left–right reading to report. Overall sentiment is neutral (49/100). Lens Score 68/100.
Outlets measured: economictimes, moneycontrol, freepressjournal. See how each one headlined and framed the same story in the source comparison below.
AI Analysis
Sentiment was consistent across outlets (48–50/100), indicating broadly factual reporting rather than editorialising.
Coverage timeline
freepressjournal broke this story on 12 Aug, 01:35 pm. Other outlets followed.