Delhi Consumer Forum Orders Air India to Pay Rs 1.5 Lakh Compensation for Poor Flight Services

A Delhi consumer forum ordered Air India to pay Rs 1.5 lakh compensation to a passenger and his daughter for deficiencies during their September 2023 Delhi-New York flight. Complaints included broken seats, malfunctioning entertainment systems, unhygienic washrooms, poor food quality, and unresponsive cabin crew. The airline denied the allegations, citing pre-departure checks and suggesting the complaint was linked to a denied upgrade. The commission found the airline liable for mental agony and harassment, awarding Rs 50,000 each plus litigation costs.