India’s Health Insurance Sector Shows Digital Growth but Lags China in Customization Support

Aon’s report reveals that about 50% of Indian health insurers offer customization for clients with over 1,000 employees, compared to 92% in China. India's health insurance sector is rapidly digitalizing and expanding coverage but faces challenges in awareness, standardization, and affordability. Telehealth services are provided by 83% of insurers, though financial impacts on claims are modest. The report emphasizes the need for innovation and stronger partnerships to improve outcomes and manage costs amid rising employer and employee expectations.