Entrepreneur Steven Bartlett shared how he hired a candidate with no prior work experience and a two-line CV, who became one of his best employees. He was impressed by her social skills, emotional intelligence, and attitude, particularly her act of thanking the security guard by name. The candidate demonstrated honesty by admitting when she didn't know answers, then proactively learned and emailed them. Bartlett emphasized that qualities like character and ambition are harder to teach than technical skills, making them more valuable in hiring.