Mumbai Restaurant Fined Rs 50,000 for Mandatory Service Charge Violations
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Mumbai Restaurant Fined Rs 50,000 for Mandatory Service Charge Violations

The Central Consumer Protection Authority (CCPA) has fined China Gate Restaurant Private Limited, operating Bora Bora restaurants in Mumbai, Rs 50,000 for mandatorily adding a 10% service charge to customer bills. This practice, which included charging GST on the service charge, violated consumer protection guidelines and a Delhi High Court ruling. The CCPA found the restaurant refused to remove the charge upon a customer's request and continued the default levy despite legal directives, impacting numerous consumers.

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