
The Central Consumer Protection Authority (CCPA) has fined China Gate Restaurant Private Limited, operating Bora Bora restaurants in Mumbai, Rs 50,000 for mandatorily adding a 10% service charge to customer bills. This practice, which included charging GST on the service charge, violated consumer protection guidelines and a Delhi High Court ruling. The CCPA found the restaurant refused to remove the charge upon a customer's request and continued the default levy despite legal directives, impacting numerous consumers.