Paritosh Kashyap, Executive Director at Kotak Mahindra Bank, outlines the Reserve Bank of India's evolving regulatory focus towards customer centricity and ease of doing business by 2026. He notes a shift from addressing NPAs and governance to prioritizing customer experience and streamlining regulations. Kashyap highlights SME lending and transaction banking as key growth areas for the bank, emphasizing a constructive and positive direction from the regulator.