
Zomato founder Deepinder Goyal's remarks on the 'fairness' of the quick-commerce ecosystem have drawn criticism for being insensitive to delivery partners. These comments were made during a strike by gig workers demanding better pay and conditions. Data suggests a significant drop in base pay per order, and workers lack benefits afforded to traditional employees. Their demands include compensation aligned with the Wage Code, safer conditions, and a ban on 10-minute deliveries, particularly for food orders where timelines can be risky.
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