Consumer Court Orders Air India Express to Compensate Passenger Denied Boarding

The District Consumer Disputes Redressal Commission in Kapurthala ruled that Air India Express was deficient in service after denying boarding to Rajeev Mittal on a March 2022 flight from Amritsar to Dubai, despite his valid Indian passport and US visa. Mittal, who relied on UAE rules allowing visa-on-arrival for Indian passport holders with US visas, faced financial losses due to the denial. The airline cited a 'Visa Not Found' error from the UAE Government's system. The commission ordered the airline to refund the ticket, pay compensation, and cover litigation costs.