A business executive criticized IndiGo's apology for flight disruptions, highlighting that the airline's offered travel vouchers came with a waiver clause. Vivek Gambhir posted on LinkedIn that while the apology email expressed regret and offered vouchers, the terms and conditions stated accepting the voucher constituted a full and final settlement of all claims. He described this fine print as negating the sincerity of the apology and IndiGo's 'gesture of care'.