The Reserve Bank of India's Ombudsman offices received approximately 29.6 lakh complaints in FY25, a slight 0.8% increase from the previous year, primarily from urban areas. Loans and advances, credit cards, and digital banking issues constituted the majority of grievances. Public and private sector banks together accounted for over 72% of total complaints, with specific categories like credit cards leaning towards private banks and loans towards public sector banks.