GSRTC Expands QR-Code Passenger Feedback System Across 8,000 Buses with 4.7 Satisfaction Score
The Gujarat State Road Transport Corporation (GSRTC) has expanded its QR-code-based passenger feedback system from a pilot in premium luxury buses in March 2025 to over 8,000 buses and 125 bus stations by June 2026. Collecting feedback from 313,824 passengers, the system recorded an average satisfaction score of 4.7 out of 5 across parameters like safety, cleanliness, punctuality, seating comfort, and staff behaviour. GSRTC actively addresses complaints and suggestions by forwarding them to relevant departments for prompt corrective action.
First-hand measurement across 2 sources
We measured how 2 outlets covered this story. Coverage leans balanced overall (Left 5%, Centre 90%, Right 5%). Overall sentiment is positive (75/100). Lens Score 33/100 — low public interest.
Outlets analysed (first-hand measurement by TBN's Bias Engine):
- oneindia— balanced framing, positive sentiment
- news18— balanced framing, positive sentiment
AI Analysis
The articles present a straightforward report on GSRTC's expansion of its passenger feedback system without political framing. The coverage focuses on official statements and operational details, reflecting a neutral government perspective. There is no evident opposition or alternative political viewpoint, as the content centers on service improvements and passenger satisfaction metrics.
The overall tone across the articles is positive, emphasizing high passenger satisfaction and GSRTC's responsiveness to feedback. The language highlights successful implementation and corrective measures, conveying a constructive and optimistic sentiment regarding public transport services without exaggeration or criticism.
How 2 sources covered this story
Each source's own headline, political lean, and sentiment — so you can see framing differences at a glance.