Microsoft Outage Disrupts IndiGo and Akasa Air Email Support, Airlines Advise Alternatives
A global Microsoft service outage has disrupted email support for IndiGo and Akasa Air, prompting both airlines to advise passengers to use alternative contact methods. IndiGo directed customers to its AI assistant 6E Skai for urgent help, while Akasa Air provided a helpline and social media support. Air India Express reported no impact on its communication channels or flight operations, having rerouted emails to maintain service. The disruption affects only email support, with other customer service channels remaining operational.
First-hand measurement across 3 sources
We measured how 3 outlets covered this story. No outlet gave this story a measurable political slant — there is no left–right reading to report. Overall sentiment is neutral (49/100). Lens Score 43/100.
Outlets measured: republicworld, timesnow, moneycontrol. See how each one headlined and framed the same story in the source comparison below.
AI Analysis
Sentiment was consistent across outlets (48–50/100), indicating broadly factual reporting rather than editorialising.
Coverage timeline
moneycontrol broke this story on 13 Nov, 05:46 am. Other outlets followed.