Delhi Consumer Panel Orders Refund from Malaysia Airlines, Fines MakeMyTrip for Service Deficiency

The Delhi District Consumer Disputes Redressal Commission ordered Malaysia Airlines to refund Rs 65,802 with 6% annual interest to Karan Pradeep after flight cancellations disrupted travel plans during the Covid-19 pandemic. The commission also fined MakeMyTrip Rs 25,000 for deficient service and false assurances regarding refund and rescheduling. MakeMyTrip's claims of non-refundable tickets and delayed complaint filing were rejected, with the court emphasizing passenger rights amid pandemic disruptions.