Policybazaar Study Finds Cashless Health Insurance Claims Preferred but Process Needs Improvement
A Policybazaar study of 2,228 Indian health insurance claimants reveals that cashless claims are preferred due to simpler paperwork, faster approvals, and access to network hospitals, scoring 86.7 on the Health Claims Experience (HCX) Index. Reimbursement claims, with a lower score of 73.7, involve more effort, delays, and financial strain, with many claimants borrowing funds. Despite cashless preference, overall claims processes require improvements, including reducing delays, rejections, and simplifying forms.