Zomato Shuts Hyderabad Customer Support Centre, Lays Off 250 Employees
Zomato is closing its customer support centre in Hyderabad, resulting in approximately 250 job cuts. The company is consolidating its in-house customer support operations at its Gurugram headquarters. This decision follows a review of its Customer Delight model and reflects a shift towards outsourcing more customer care work to external partners. Remaining in-house support functions will operate as an integrated team closer to product, technology, and business units in Gurugram.
First-hand measurement across 2 sources
We measured how 2 outlets covered this story. No outlet gave this story a measurable political slant — there is no left–right reading to report. Overall sentiment is neutral (42/100). Lens Score 38/100.
Outlets measured: timesnow, economictimes. See how each one headlined and framed the same story in the source comparison below.
AI Analysis
Sentiment was consistent across outlets (38–45/100), indicating broadly factual reporting rather than editorialising.
Coverage timeline
economictimes broke this story on 31 Aug, 05:40 am. Other outlets followed.