Infobip Predicts 7.3 Billion AI-Driven Interactions for 2026 Black Friday and Cyber Monday
Infobip forecasts over 7.3 billion customer interactions during Black Friday and Cyber Monday 2026, highlighting AI's growing role in shopping. Research across nine markets, including India and the Philippines, shows 63% of consumers used AI assistants or chatbots in the past year. The shopping season now starts weeks earlier, with many beginning by October. Consumers prefer AI for recommendations and product comparisons but are less comfortable with AI handling decisions or complaints. Email and SMS remain key channels for deals and updates.
First-hand measurement across 2 sources
We measured how 2 outlets covered this story. No outlet gave this story a measurable political slant — there is no left–right reading to report. Overall sentiment is positive (74/100). Lens Score 34/100.
Outlets measured: thehindu, thetribune. See how each one headlined and framed the same story in the source comparison below.
AI Analysis
Sentiment was consistent across outlets (74–75/100), indicating broadly factual reporting rather than editorialising.
Coverage timeline
thetribune broke this story on 26 Oct, 12:41 pm. Other outlets followed.