Foreigner Alleges Zomato Support Agent Contacted Her Privately Using Shared Number
A foreign customer alleged that a Zomato support agent used her personal phone number, shared during a complaint about a missing order, to contact her privately on WhatsApp days later. The agent initially claimed the number was needed to resolve the issue but later said it was unnecessary and issued a refund. The customer expressed discomfort and privacy concerns after the agent admitted saving her number for personal use and repeatedly messaged her, leading her to block him.
First-hand measurement across 2 sources
We measured how 2 outlets covered this story. No outlet gave this story a measurable political slant — there is no left–right reading to report. Overall sentiment is negative (32/100). Lens Score 47/100.
Outlets measured: ndtv, news18. See how each one headlined and framed the same story in the source comparison below.
AI Analysis
Sentiment was consistent across outlets (28–35/100), indicating broadly factual reporting rather than editorialising.
Coverage timeline
news18 broke this story on 30 Jul, 12:16 pm. Other outlets followed.