A BEST electric bus crashed into pedestrians near Bhandup West railway station in Mumbai, killing four people and injuring eleven others. Officials suspect "human error" may have caused the accident, stating the bus appeared mechanically sound. The driver, Santosh Ramesh Sawant, claims the bus surged forward unexpectedly after he released the handbrake. Police have arrested Sawant and are investigating the exact cause of the crash, which occurred in a crowded area.