An IndiGo air hostess diffused passenger frustration during a fog-induced flight diversion from Amritsar to Delhi by engaging in lighthearted Punjabi banter. The cabin crew member's humorous remarks about the diversion and personal connection with passengers, including shared hometown mentions, turned the delay into a moment of collective joy. The video of the interaction, shared online, has been praised for the staff's warmth and ability to manage the situation positively.