India's Ministry of Civil Aviation has established a 24/7 Passenger Assistance Control Room (PACR) to address air traveler grievances promptly. Operational since December 10, the control room integrates officials from the ministry, DGCA, AAI, and airlines to monitor operations, coordinate assistance, and resolve issues like flight delays, cancellations, and baggage problems. This initiative, prompted by recent disruptions including IndiGo's schedule collapse and fog-related delays, has reportedly resolved over 13,000 complaints, with a focus on timely information dissemination and efficient grievance redressal.