A controversy arose in Amritsar after a postal employee, reportedly from Delhi, stated he could not read Punjabi while assisting a customer. The incident, captured on video, sparked debate about the neglect of the Punjabi language in Central Government offices in Punjab. The employee cited that Punjabi is not mandatory in his Central Government role, despite working in Amritsar for four years. Other staff intervened, but the customer also noted the absence of Punjabi signboards, accusing the department of ignoring the language.