Ahead of Mumbai's BMC elections, the Mumbai North Central District Forum (MNCDF) has presented a 30-point citizen charter. The charter calls for a transparent, tech-driven, and accountable civic administration, urging a move away from 'PR gimmicks.' Key demands include overhauling the BMC's social media grievance system with time-bound resolutions and citizen oversight, establishing a whistleblower portal, and implementing 'pedestrian first' urban planning with dedicated zones and accessibility standards. The forum also advocates for joint planning before road concretization and stricter action against encroachments.