India's Civil Aviation Ministry has launched a 24/7 Passenger Assistance Control Room (PACR) to promptly address air traveler grievances, including flight cancellations, lost baggage, and refund delays. Operational since December 10, the control room integrates officials from the ministry, DGCA, airlines, and AAI. This initiative, prompted by recent disruptions like those at IndiGo and fog-related issues, has reportedly resolved over 13,000 complaints through channels like AirSewa and social media, aiming for improved passenger experience and timely redressal.