
Italian DJ and influencer Olly Esse criticized Air India Express staff at Delhi's Terminal 1 for rude behaviour and poor management of the priority check-in line, which she had paid for. She shared a video alleging staff pushed passengers and failed to apologize. The airline apologized for the inconvenience and requested her booking details to investigate. Esse also mentioned a previous incident with Air India staff in 2018, which the airline had denied.
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