Wheelchair User Stranded at Mumbai Metro After Lift Breakdown and Helpline Failure

Mumbai-based wheelchair user Karn Shah was stranded for over 45 minutes at Worli metro station after the only functional lift broke down. Despite repeated calls, the emergency helpline failed to respond, and staff reportedly told him to "walk home" along a busy, unsafe road. Shah highlighted the lack of accessible facilities, including washrooms, and described the experience as one of the most distressing nights of his life, sparking renewed concerns about accessibility in public infrastructure.