A Kenyan businesswoman, Cashmeer Sayyid, accused Kenya Airways of racial bias after being downgraded from a business class seat to economy. She claims her paid-for seat was given to "White" passengers due to overbooking. Sayyid shared a viral video of her confrontation with airline staff, rejecting offers of a refund or waiting for the next flight. Kenya Airways has acknowledged Sayyid was involved in an incident and is investigating.