Zomato Delivery Agent Eats Cancelled Order After Late-Night Dispute Over Delivery

A Zomato delivery agent, Ankur Thakur, shared a viral video recounting a late-night dispute with a customer who refused to come downstairs to collect food at 2:30 am. Thakur cited safety concerns about leaving his bike unattended and declined to deliver upstairs, leading the customer to cancel the order. After cancellation, Thakur ate the food himself. The incident sparked online debate about delivery workers' challenges and customer expectations for doorstep service.