The National Consumer Helpline (NCH) facilitated Rs 45 crore in refunds over eight months, a sum that signifies more than just financial recovery for consumers. For individuals who felt cheated, these refunds represent a restoration of dignity and an official acknowledgment of wrongdoing. The NCH's intervention, exemplified by a case where a Bengaluru consumer received a refund for an uninstalled internet package after months of excuses, highlights the everyday challenges consumers face. This process restores confidence and underscores the importance of business responsibility beyond the sale.