Consumer Panels Deliver Contrasting Rulings on Motor Insurance Claims and Vehicle Permits

Two consumer dispute cases highlight differing outcomes on motor insurance claims related to vehicle permits. In Chandigarh, the consumer panel ruled that an insurer cannot deny a claim solely due to lack of a route permit for a specific territory when unrelated to the accident, ordering reimbursement and compensation. Conversely, the National Consumer Disputes Redressal Commission overturned a Tamil Nadu order, upholding claim rejection where a vehicle operated as a stage carriage without the appropriate permit, constituting a policy breach.