Burger King Pilots AI Chatbot to Support Staff and Assess Customer Service

Burger King is piloting an AI chatbot named Patty in 500 US restaurants to assist employees with tasks like meal preparation and inventory management. Powered by OpenAI, Patty listens for polite phrases such as "please" and "thank you" to help managers assess overall team friendliness. The company emphasizes that the tool is intended as a coaching aid, not for individual monitoring or punishment, aiming to enhance customer service and operational efficiency.