ServiceNow Highlights Shift to Trusted AI Platforms and Indian Enterprises’ Innovation at Davos 2026

At the World Economic Forum 2026 in Davos, ServiceNow vice-chairman Nick Tzitzon highlighted a shift among enterprises from AI experimentation to seeking trusted platforms with measurable ROI. He noted that many AI pilots fail to deliver impact, emphasizing the need for governance as AI agents proliferate. Tzitzon also praised Indian enterprises for their innovation in AI adoption, positioning them as potential global role models, with India playing a key role in ServiceNow's development and growth strategies.