Meta Restricts ChatGPT Access on WhatsApp Following Updated Business API Policies

Starting January 15, 2026, ChatGPT will no longer be accessible on WhatsApp due to Meta's updated Business API policies restricting general-purpose AI chatbots on the platform. Over 50 million users who used ChatGPT's features within WhatsApp will need to switch to the standalone ChatGPT app on iOS, Android, or web. OpenAI advised users to link their WhatsApp accounts to preserve chat history, as conversations will not transfer automatically. Meta cited server load and support challenges as reasons for the policy change.