Infobip Launches 'CX Innovation Days' Roadshow to Highlight AI in Customer Experience
Infobip is hosting its 'CX Innovation Days' roadshow across Mumbai, Delhi-NCR, and Bengaluru to showcase AI-powered customer experience solutions, including its AgentOS platform. The events aim to address challenges in delivering consistent, multi-channel customer interactions, highlighted by reports showing 97.7% of interactions involve multiple channels and up to 95% may be managed by AI agents by 2026. The roadshow will feature keynotes, panels, and customer stories to explore unified CX strategies and AI operationalization.
First-hand measurement across 2 sources
We measured how 2 outlets covered this story. Coverage leans balanced overall (Left 0%, Centre 100%, Right 0%). Overall sentiment is positive (75/100). Lens Score 30/100 — low public interest.
Outlets analysed (first-hand measurement by TBN's Bias Engine):
- thehindu— balanced framing, positive sentiment
- thetribune— balanced framing, positive sentiment
AI Analysis
The articles present a corporate announcement focused on technology and customer experience innovation without political framing. Coverage centers on business and technological developments, featuring perspectives from Infobip and industry leaders. There is no evident political bias, as the content emphasizes product features and industry trends rather than political viewpoints.
The tone across the articles is positive and promotional, highlighting advancements in AI-driven customer experience and the benefits of Infobip's platform. The coverage emphasizes innovation and solutions to industry challenges, reflecting an optimistic outlook on technology's role in improving customer interactions.
How 2 sources covered this story
Each source's own headline, political lean, and sentiment — so you can see framing differences at a glance.