Woolworths AI Assistant Shows Scripted Responses and Pricing Errors Amid Tech Challenges

Woolworths' AI assistant, Olive, recently produced unexpected responses, including references to a 'mother' and personal details, which were traced to outdated scripted replies triggered by certain user inputs. Additionally, Olive showed pricing errors due to its reliance on a large language model not fully integrated with live pricing data. Woolworths has removed the problematic scripts following customer feedback and highlights challenges in ensuring AI assistants provide accurate, real-time information.