CEOs Discuss AI's Impact on IT Services and Global Operations at WEF 2026

At the 2026 World Economic Forum in Davos, CEOs from HCL Technologies and Cognizant discussed AI's transformative impact on IT services and global operations. HCLTech's CEO highlighted AI's role in reshaping service models, driving efficiency, and enabling new business areas like physical AI. Cognizant's CEO emphasized Agentic AI's influence on job roles, enterprise reinvention, and India's potential as a global operations hub amid ongoing digital labor and reskilling trends.